Refund policy

Our exchange policy extends for a period of 30 days from the date of purchase. Regrettably, we are unable to accommodate exchanges beyond this timeframe.

In order to qualify for an exchange, the item in question must be unused and in its original condition, including the packaging. Certain items are not eligible for exchange, such as perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.

Additional non-exchangeable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To process an exchange, a receipt or proof of purchase is required.

Partial exchanges may be granted in specific circumstances, such as items showing signs of use, opened media products, damaged goods, or returns made after the 30-day window.

Sale items are not eligible for exchange, only regular-priced items can be exchanged.

Defective or damaged items may be replaced, with shipping costs for exchanges being the responsibility of the customer.

**Please note that shipping costs are non-refundable.

If the item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued upon return. The recipient will receive a gift certificate once the exchanged item is received. It is recommended to use a trackable shipping service when returning items, as shipping times may vary.

** Items purchased from Amazon website must be exchanged or returned on Amazon. We cannot process returns or exchanges purchased from Amazon.

For further assistance, please contact us at info@theforrestbrothers.com.

 Thank you for your understanding and cooperation.